Interakt IT - Partial Outage – Incident details

Thanks for your patience. Maintenance is now complete, and we've successfully brought impacted services back online without restoring from backup. We'll continue monitoring closesly, and complete a post-incident review to provide additional information to impacted customers as soon possible.

Thank you for your ongoing patience. We've sourced replacement hardware locally and expect repairs to be completed within 3 hours. This timeline is faster than completing a full restore of impacted customer data. The restore is ongoing in the unlikely event that the replacement hardware fails. Further updates will follow when a clearer resolution time is available.

We're continuing to work on a solution to restore impacted services. Estimated time for another update is ~30 minutes. Additional work is being done to pre-stage a restore from backup, if required.

This incident has reoccurred. If your services are still available, they will remain online. We're working on a more reliable solution to bring services back online. Further information will be available in ~15 minutes.

We've restored services on the impacted host and will continue to monitor for any further instability. Any required maintenance will be scheduled as soon as possible.

One physical server has experienced a CPU failure. We're attempting to bring services back online now without any data loss. Further updates to follow in ~30 minutes.